Meet Robert Benson
Robert Benson
Chief Experience officer (CXO) & Loan Officer
Licensed in MA, NH, RI, FL, ME, NC, SC & CT
NMLS# 42284
Robert brings 30 years of experience in residential lending, with comprehensive expertise across bank lending, non-bank lending, and mortgage brokerages. He has extensive knowledge of all mortgage products and a deep understanding of underwriting guidelines, income calculation, and loan structuring. He previously served as a Branch Manager and was a President’s Club honoree for a leading national lender.
As Dovetail Mortgage’s Chief Experience Officer, Robert is responsible for aligning the company’s customer experience with its internal operational standards to ensure consistency, excellence, and efficiency at every stage of the loan process. He mentors and trains Loan Originators on guidelines, scenario structuring, and income analysis while also acting as an elevated Sales Manager — helping team members set goals, track KPIs, and drive sustainable production growth.
His leadership bridges sales performance, operational precision, and client satisfaction, ensuring every transaction reflects Dovetail’s commitment to service, expertise, and execution.